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Last updated: 8 July 2026
This Privacy Policy explains how NuvStem Inc.(“NuvStem,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you use our websites, accounts, support features, educational resources, tutoring, mentorship-matching, and related services (the “Services”).
NuvStem operates from British Columbia, Canada and may provide Services to users in other countries.
NuvStem Inc. is responsible for personal information under its control.
NuvStem has designated a privacy contact responsible for privacy compliance:
Privacy Officer, NuvStem Inc.
Email: privacy@nuvstem.com
Questions, access requests, correction requests, deletion requests, or privacy complaints may be sent to that address.
This Policy applies to personal information processed by NuvStem in connection with the Services.
It does not govern a third-party website, platform, employer, university, mentor, research organization, or opportunity provider that independently collects or controls information under its own privacy practices.
The information we collect depends on how you use the Services.
We may collect:
Authentication providers may process credential information on our behalf. NuvStem does not need access to your raw password.
When you request help, we may collect:
Depending on enabled features, you may upload or submit:
Uploaded materials may contain personal, academic, technical, confidential, or third-party information. Upload only material you are authorized to share — see our Copyright and Intellectual Property Policy — and avoid including sensitive personal information that is not necessary for the support requested.
We may process:
If you participate in mentorship matching or opportunity introductions (see the Mentorship and Opportunities Terms), we may collect:
Do not assume a mentor or opportunity provider is a NuvStem employee or agent. When you communicate directly with an external person or organization, that party may independently collect and control information under its own privacy practices.
When you purchase a paid Service, NuvStem or its payment processor may process:
Payment-card and bank details may be handled directly by third-party payment processors. NuvStem does not require you to send full card details by ordinary email or support message.
We collect the content and metadata of communications you send to us, including support requests, privacy requests, complaints, and replies.
To operate and protect the Services, our systems may process:
We collect personal information:
We use personal information to:
We do not collect, use, or disclose personal information for purposes a reasonable person would consider inappropriate in the circumstances.
Depending on the law that applies, NuvStem may rely on:
The legal basis depends on the specific processing activity and the law that applies.
NuvStem may use locally operated AI models for limited purposes such as:
Under the current policy:
NuvStem does not use these AI-assisted functions to make solely automated decisions that produce legal or similarly significant effects about a user.
If we materially change the AI providers, purposes, or data flows, we will update this Policy and provide any notice or obtain any consent required by applicable law before the new processing begins. See also our Responsible AI Policy.
Under the current operating model, uploaded files are accessible only to authorized NuvStem administrators who need access for service delivery, security, support, or administration.
If NuvStem later gives tutors, contractors, mentors, or other personnel access to uploads, access will be limited according to role and need, and this Policy will be updated where required.
We do not sell personal information.
We do not currently use personal information for third-party behavioural advertising.
We may disclose personal information in the following circumstances.
We may use service providers for functions such as:
These providers may process information for us under contractual or legal obligations appropriate to their role.
With your request, direction, or consent, we may share information needed to facilitate an introduction to a mentor, researcher, project sponsor, employer, or opportunity provider.
Before sharing a full profile, file, or other material beyond what is reasonably necessary for matching, NuvStem will provide clear notice and obtain any consent required by applicable law.
If NuvStem is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency process, or similar transaction, personal information may be disclosed as permitted by law and subject to appropriate confidentiality and use restrictions.
We may preserve, use, or disclose information where reasonably necessary and legally permitted to:
NuvStem operates from Canada and may use service providers or interact with users and opportunity providers in other countries.
As a result, personal information may be processed in a country other than the one where you live. Laws governing access to information may differ between countries.
Where applicable law requires specific safeguards for international transfers, NuvStem will use an appropriate lawful mechanism.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for a lawful business, security, dispute-resolution, financial-record, or legal reason.
Current operational retention rules include:
Backups may retain information for a limited period until they are overwritten under NuvStem's backup cycle. Information retained only in backup systems is not used for ordinary business purposes and remains subject to access and security controls.
NuvStem uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information and the risks involved.
Controls may include:
No security system is perfect. If a privacy or security incident occurs, NuvStem will investigate, contain, document, and respond in accordance with applicable law and risk.
NuvStem currently uses cookies or similar storage that are necessary to:
NuvStem does not currently use advertising cookies or third-party behavioural advertising trackers under the current production model.
To understand aggregate site traffic, NuvStem uses Cloudflare's cookieless, privacy-preserving web analytics. It measures visits in aggregate, does not use cookies or local storage, does not build individual profiles, and does not track you across other websites.
NuvStem does not use any other optional analytics under the current production model. Before additional analytics, heatmaps, advertising pixels, or similar tracking technologies are introduced, this Policy and any required cookie controls will be updated.
We may send service-related communications, including:
NuvStem does not currently operate a general marketing newsletter.
If marketing emails or promotional campaigns are introduced, NuvStem will use consent, identification, unsubscribe, and record-keeping practices required by applicable law.
Depending on where you live and the law that applies, you may have rights to:
Rights are not absolute and may be subject to lawful exceptions.
To exercise a privacy right, contact privacy@nuvstem.com. We may ask for information reasonably necessary to verify your identity and authority before acting on a request.
Where self-service deletion tools are available, you may use them.
You may also request deletion by contacting privacy@nuvstem.com.
Deletion requests will be handled subject to:
Deleting content may affect our ability to continue providing the associated Service.
The Services may be relevant to high-school students, but the Services are not intended for children under 13.
A child under 13 must not create an account or submit personal information.
A user who is under the age of majority where they live may need parent or legal guardian involvement and consent before using account-based, paid, mentorship, or opportunity features.
Where NuvStem relies on consent to process a minor's information, NuvStem will take steps appropriate to the user's age, location, the sensitivity of the information, and applicable law.
Parents or legal guardians may contact privacy@nuvstem.comwith questions or requests concerning a minor's information.
Where EU or UK data-protection law applies, users may have rights including access, correction, erasure, restriction, objection, portability, and withdrawal of consent.
Where applicable, users also have the right to complain to a competent supervisory authority.
NuvStem's primary privacy contact remains:
Privacy Officer, NuvStem Inc.
privacy@nuvstem.com
The specific legal basis for processing depends on the activity and may include contract performance, consent, legitimate interests, or legal obligations.
Where applicable law requires additional international-transfer safeguards or a local representative, NuvStem will implement the required mechanism.
Send privacy concerns to privacy@nuvstem.com.
Please include enough information for us to understand the concern, but do not send unnecessary sensitive information.
NuvStem will review the concern, may request clarification or identity verification where appropriate, and will respond in accordance with applicable law.
We may update this Policy from time to time.
We will post the updated version with a revised “Last updated” date. Where a material change requires additional notice or consent under applicable law, we will provide it before the new processing begins.
Privacy Officer, NuvStem Inc.
Email: privacy@nuvstem.com
General inquiries: hello@nuvstem.com